Business Details
46 Years
experience
Emergency
services
Your Trusted Taxi Service in Sheffield
City Taxis has been a cornerstone of community-focused transportation since the 1980s, evolving from a small fleet of 34 cars to a trusted network of 2,000 driver-partners serving over 2.4 million riders annually. Our commitment to innovation is evident in our early adoption of two-way radio systems in 1990, the launch of our first booking app in 2014, and the introduction of electric vehicle trials in 2019. We pride ourselves on fostering strong partnerships with local institutions, including Sheffield City Council and Yorkshire Ambulance Service, while maintaining a 4.8 service rating through reliability, safety, and exceptional customer care.Our community-first ethos drives initiatives like the Safe Taxi Scheme for students and charity collaborations, including raising 400,000 for local causes over two decades. With a fleet operating across six UK cities, we combine technological advancements with personalized service to meet diverse transportation needs.
Services
Taxi Rides
App Bookings
Citygrab Deliveries
Safe Taxi Scheme
24/7 Services
Details
- Year established: 1980
Highlights and features
- We offer 40 years of local transportation expertise with a 4.8 service rating
- Our app enables real-time tracking and seamless payments for convenience
- We operate a community-first Safe Taxi Scheme for students and vulnerable passengers
- Our driver-partners maintain 92% on-time pickups and 78% repeat passenger rates
- We support local charities through our City Charity Incubator programme
What people say
Friendly drivers
Clean vehicles
Punctual service
Great value
Helpful during emergencies
Services
Taxi Rides
City Taxis provides reliable point-to-point transportation across six UK cities, operating 24/7 with a 92% on-time pickup rate. Our fleet includes modern vehicles maintained to high cleanliness standards, serving both individual passengers and corporate clients. With 2,000 driver-partners, we combine local knowledge with technology-enabled efficiency for business and leisure journeys.
App Bookings
Our user-friendly app enables instant ride booking, real-time driver tracking, and multiple payment options including card and business accounts. Features include pre-booking, location history, and delivery tracking, with 45% of users preferring digital payments. The app maintains a 4+ star rating from 94% satisfied customers, reflecting our commitment to technological innovation since 2014.
Citygrab Deliveries
Citygrab offers same-day delivery services for groceries and essential items through our app, operating in partnership with local stores. This service combines our extensive driver network with digital tracking capabilities to ensure timely deliveries. Weekend delivery fees directly support local charities, demonstrating our community-focused business model since 2019.
Safe Taxi Scheme
This initiative provides free transportation for students and vulnerable passengers using affiliate cards as temporary payment. Available to University of Sheffield and Sheffield Hallam students, the scheme ensures safe nighttime travel with 78% repeat usage. Drivers receive specific training to support passengers requiring additional assistance during journeys.
24/7 Services
Our round-the-clock service guarantees taxi availability at all hours across operating cities, with 54% of drivers partnering with us for over five years. This commitment to accessibility supports medical professionals, late-shift workers, and emergency passengers, maintaining 82% staff retention through consistent demand and driver satisfaction initiatives.
Questions
How do I book a taxi using the City Taxis app?
Open the app, enter your destination, confirm pickup and drop-off locations, then tap to book. Track your driver's arrival in real-time.
What payment methods does City Taxis accept?
We accept debit card payments through the app, cash payments to drivers, and business account billing arrangements.
Which cities does City Taxis operate in?
We serve Barnsley, Chesterfield, Derby, Dronfield, Rotherham, and Sheffield, with plans to expand into new communities.
What is the Safe Taxi Scheme?
This initiative allows students and vulnerable passengers to use affiliate cards as temporary payment for essential journeys after hours.
How does City Taxis support local charities?
Through our Charity Incubator programme, fundraising events, and donating delivery fees to local causes since 2020.
Are City Taxis vehicles accessible for disabled passengers?
We work with partner providers to ensure wheelchair-accessible options are available upon request through our booking system.
